Best Practices for Choosing Challenge Questions for Bank and Credit Union Web Sites

Today I signed into one of my AT&T accounts and was presented with their risk-based authentication (RBA) setup page. The challenge question choices they presented reminded me how important it is to follow a few simple rules when choosing challenge questions for your users to choose. [More]

Post Online Surveys to Your Bank or Credit Union Website for Free

One of the easiest methods to quickly collect customer feedback is via online surveys, posted either on your website or distributed via email. Since few website content management systems (CMSs) offer survey tools and third-party products can be expensive and cumbersome to install, not many small and mid-size banks and credit unions use online surveys. Using a new feature in Google spreadsheets, anyone can easily create, distribute and analyze online surveys. Best of all, it's free! Let me show you how to get started. First, let me share an important disclaimer: Spreadsheets are not databases. Spreadsheets are not databases. (Twice for emphasis) The process is simple: Go to and sign up for your free account Create a new, empty spreadsheet Click on the Share tab and input a name when prompted Click the "to fill out a form" radio button in the Invite People: se... [More]

Tough Security vs. Good Usability on Chase Bank Website

Last week I got a new computer (IBM ThinkPad T60p), which means I retired my old ThinkPad T41. Today is the first time that I've tried to logon to my Chase online account to pay my credit card bill, which is due today. I've never had a problem logging on, but today the Chase online banking site has recognized that my computer fingerprint has changed. The hair-pulling experience I'm in the middle of right now has reminded me that it's a fine line we as software developers walk between creating tough-to-crack security while continuing to make sure our software is user friendly. [More]

Using heat maps to see how visitors use your website

Your home page is the most valuable real estate on your website, but also the hardest page to choose content for and layout. A good home page will drive visitors into your site, while a poor home page will drive visitors away. But how can you tell exactly how visitors are using your home page? [More]

Improve your web site's accessibility by using percentages for font size

Now that you've weened yourself off of using tags to set the font attributes on your web site, it's time to refine your style sheet even further. It may be easier to just use the point (pt) or pixel (px) size, especially when converting a Photoshop mockup, but if you use percent (%) for your font-size, you'll greatly improve accessibility. [More]

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A blog by InetSolution about programming, security, design and marketing for banks, credit unions and e-commerce.

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