Even Simple Website Design and SEO will Pay for Itself

Simple website design and SEO upgrades can be the difference in gaining new sales from a small business website. [More]

Prevent Google from Indexing Portions of a Page

Today one of my clients asked whether it's possible to instruct Googlebot to ignore a portion of a web page when crawling and indexing his web site. This client shows product pricing on their web site, but would prefer that Google not index the prices so that they do not appear in search results. I was not aware of a directive that Googlebot would follow to ignore anything other than entire web sites, pages or folders, so I researched the topic and here's what I learned. [More]

Best Practices for Choosing Challenge Questions for Bank and Credit Union Web Sites

Today I signed into one of my AT&T accounts and was presented with their risk-based authentication (RBA) setup page. The challenge question choices they presented reminded me how important it is to follow a few simple rules when choosing challenge questions for your users to choose. [More]

Post Online Surveys to Your Bank or Credit Union Website for Free

One of the easiest methods to quickly collect customer feedback is via online surveys, posted either on your website or distributed via email. Since few website content management systems (CMSs) offer survey tools and third-party products can be expensive and cumbersome to install, not many small and mid-size banks and credit unions use online surveys. Using a new feature in Google spreadsheets, anyone can easily create, distribute and analyze online surveys. Best of all, it's free! Let me show you how to get started. First, let me share an important disclaimer: Spreadsheets are not databases. Spreadsheets are not databases. (Twice for emphasis) The process is simple: Go to www.google.com/docs and sign up for your free account Create a new, empty spreadsheet Click on the Share tab and input a name when prompted Click the "to fill out a form" radio button in the Invite People: se... [More]

Tough Security vs. Good Usability on Chase Bank Website

Last week I got a new computer (IBM ThinkPad T60p), which means I retired my old ThinkPad T41. Today is the first time that I've tried to logon to my Chase online account to pay my credit card bill, which is due today. I've never had a problem logging on, but today the Chase online banking site has recognized that my computer fingerprint has changed. The hair-pulling experience I'm in the middle of right now has reminded me that it's a fine line we as software developers walk between creating tough-to-crack security while continuing to make sure our software is user friendly. [More]

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A blog by InetSolution about programming, security, design and marketing for banks, credit unions and e-commerce.

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