Too many credit union web sites evaluated use navigation systems that frustrate more than help users. The worst offenders are drop-down or fly-out menus that are slow to display, but disappear quickly if the user does not exercise precise control over his mouse. Many of these menus are not compatible with many older version web browsers, especially Netscape. What members with these browsers get in return is navigation that fails to appear at all, and if it does, it flickers. Members who want to easily manage their finances on-line consider poor navigation a frustrating nuisance.
Don't make your members struggle to use your site.
The Fix: Insist that your web developer use technologies that are supported by all browser types and platforms. During planning, you should conduct a survey of your membership (or at least a representative sampling) to determine how they are accessing your web ... [More]
UTICA, MI, JANUARY 7, 2003 –Utica-based InetSolution, Inc. has developed new software to interface with Fannie Mae’s recently released XIS® Internet-enabled Desktop Underwriter® system. InetSolution’s software, ActiveXIS™, is a middleware component that allows seamless, end-to-end integration of internet mortgage applications with the Fannie Mae Desktop Underwriter System™. By leveraging Fannie Mae’s XIS® system, ActiveXIS™ allows mortgage companies to provide a definitive approval or rejection to applicants within seconds. Consumers and lenders alike will benefit from instant on-line underwriting and guaranteed loan decisions. Many on-line loan applications currently rely on a set of basic ratios calculated solely on user input to deliver conditional loan approvals, but the applications must still be manually processed by the lending institution. The ActiveXIS™ integrated applications... [More]
2002 Credit Union Website Usability Issue Four - Use of Multiple Log-ins for On-line Services [More]
2002 Credit Union Website Usability Issue Three - Seeking Irrelevant Information on Loan Applications [More]
2002 Credit Union Website Usability Issue Two - Crucial Forms Lack Guidance - Think about how your member conducts business in your physical branch. If a member needs to withdraw or deposit funds, there is a form to complete. Are they applying for a loan? Another form. If they have a question, they ask to speak to a manager. Rarely do you need to teach a new member how to conduct business in person. But what works in person, doesn’t always translate to the Web. [More]