The latest FFIEC security guidelines recommend that financial institutions add multi-factor authentication (MFA) to all Internet systems, including website content management systems. Our 2011 InetActive includes multi-factor authentication support, but the older versions do not, nor do most other website content management systems (CMS). [More]
Aug 1, 2011 • by Mac Fowler
If you're a bank or credit union marketer, you should be using an analytics tool to measure your website's impact on your organizational goals. But what metrics are you paying attention to? If you're like most executives, your answer is probably visitor count, page views, referrals and, if you're doing pay-per-click advertising, then PPC spend. But what good are these numbers? How do these metrics translate into dollars, either earned or saved? If those are the only analytics you're paying attention to, you need to read this. [More]
Jul 1, 2011 • by Jason Sherrill
A judge in Michigan may have set a precedent when he ruled in favor of a small business that sued Comerica Bank for reimbursement of $561,000 to recover money that hackers stole from the business' account as a result of a phishing scam. The judge believed that Comerica should have done more to safeguard its customer's assets. Unfortunately many banks and credit unions lack adequate security & notification features in their online banking systems to help customer protect themselves. But many of the tools and technologies that could have prevented Comerica's loss are available to all banks and at minimal cost.
I'm going to introduce you to four security features that can help customers proactively protect their assets and subsequently lower the loss risk to banks and credit unions. [More]
Jun 28, 2011 • by Jason Sherrill
We studied over 30 bank and credit union websites to evaluate mobile-optimization levels. We discovered consistent features throughout nearly all of the bank and credit union mobile websites, but were disappointed that a couple of key features are missing from a majority of these mobile-optimized websites. [More]
Jun 13, 2011 • by Donovan Myers
Based on our project pipeline, 2011 is proving to be the year when small to medium sized credit unions and banks are finally taking action to provide mobile-optimized services to their customers. According to our data, consumers aren’t sitting idle when it comes to using mobile devices to interact with their financial institutions. Banks and credit unions who have been standing on the sidelines with regard to mobile would be wise to start planning a strategy now. [More]
Jun 1, 2011 • by Jason Sherrill
