Modern Take on Keynesian and Austrian Economic Theory

I liked this innovative approach to showcasing the root fundamentals of the economic theories of Hayek and Keynes. I was also impressed that they shot the video for this on a Canon 7D digital SLR. Give it a look, it'll take you back to all the good memories you have of college econ lectures. [More]

Using Google Reader to Monitor Competitor Websites for Changes

Checkout how to use Google Reader to monitor your competitors' websites for changes. [More]

Comparing Changes in Word Documents Using Google Docs

Yesterday one of my clients called to ask me for help comparing two versions of a legal document in Microsoft Word. He had sent a legal contract to someone who subsequently edited and returned the document, but without any indication of the changes made. Word does have a feature to allow you to compare two revisions of a document to find the changes, but some people find it clunky to use. I suggested an easier method that even a computer novice can do using the free Google Docs application. [More]

Might this visibility increase the attention this bank gives to reducing wait times?

If you've ever called your utility company, credit card company or any large corporation, you've likely experienced the frustration of sitting on hold for painfully long periods of time. Some companies have helpful phone systems that will tell you that you're caller number X in the queue, or that your expected wait time is Xteen minutes. That's cool, and helpful, but today I saw something on one of my banking websites that I think raises the bar for companies providing telephone customer service. [More]

People versus Resources

Too often business people use the term resource to describe a human being, especially in the software development and marketing agency worlds. Statements like "Do we have any resources available for this project?" or "I need a resource with SEO expertise" put people on the same level as electricity, CPU cycles and bandwidth. Using the word resource to describe a human being makes people feel like a commodity and diminishes their individuality. Dale Carnegie said, If you want to win friends, make it a point to remember them. If you remember my name, you pay me a subtle compliment; you indicate that I have made an impression on you. Remember my name and you add to my feeling of importance. He also said, A person's name is to him or her the sweetest and most important sound in any language. I appreciate the unique talents, personality and perspectives that eac... [More]

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A blog by InetSolution about programming, security, design and marketing for banks, credit unions and e-commerce.

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