Usability Tip: Use Consistent Terminology That Users Understand

In this video post, I share advice that is applicable to all websites, but is a topic that we encounter frequently on bank and credit union websites and nearly always have to address. Fixing usually takes just a few minutes and will make your website easier to use and support for your customers. [More]

Plan for Browser Obsolescence to Keep Moving Forward

It’s 2015 and many banks and credit unions are still spending time and money supporting Internet Explorer 7 and 8 while simultaneously trying to move forward building modern responsive websites optimized to take advantage of current desktop and mobile technologies. How should a bank or credit union determine when to stop officially supporting old browser versions on their websites? [More]

CPAs Should Employ Methods to Protect Client Data

Certified Public Accountants handle enormous amounts of sensitive data when working with their business and individual clients, but many CPAs are not aware of the risk that they're subjecting their clients to when they send or receive documents through many common sharing methods today. Let’s look at three of the most common methods by which CPAs unwittingly put customer data at risk. [More]

A Customer Reported Suspicious Pop-ups on Your Website. Has it Been Hacked?

This is one of those calls that makes the hair stand up on your neck. A customer calls your service center distressed because she is seeing suspicious looking pop-ups for credit reports, free loans, or unseemly products when she visits your site. She is concerned that your website has been hacked. You have followed good security practices and your trusted security partner has said that there is no malicious code on your website. What could be causing your customer to see this unusual pop-ups touting free credit scores or credit card offers only when she visits your website? [More]

Banks and Credit Unions, Do You Know Who Holds the Keys to Your Web Properties?

I work with many new banks and credit unions every month to help them launch new websites, migrate websites into new hosting environments, and help put DDoS mitigation and other security protections in place. A surprising number of the financial institutions that come to us for help are in a very precarious position with regard to ownership and access to the control mechanisms critical web properties, including their domain registrar account and DNS administration. When time is of the essence, not knowing who holds the keys to these web properties can create significant delays in getting services transferred or restored. If you’re a bank or credit union executive responsible for managing disaster recovery or information security risks, you should set aside some time today to ensure that you know who manages these three important assets. [More]

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A blog by InetSolution about programming, security, design and marketing for banks, credit unions and e-commerce.

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