Today I signed into one of my AT&T accounts and was presented with their risk-based authentication (RBA) setup page. The challenge question choices they presented reminded me how important it is to follow a few simple rules when choosing challenge questions for your users to choose. [More]
One of the easiest methods to quickly collect customer feedback is via online surveys, posted either on your website or distributed via email. Since few website content management systems (CMSs) offer survey tools and third-party products can be expensive and cumbersome to install, not many small and mid-size banks and credit unions use online surveys.
Using a new feature in Google spreadsheets, anyone can easily create, distribute and analyze online surveys. Best of all, it's free! Let me show you how to get started.
First, let me share an important disclaimer: Spreadsheets are not databases. Spreadsheets are not databases. (Twice for emphasis)
The process is simple:
Go to www.google.com/docs and sign up for your free account
Create a new, empty spreadsheet
Click on the Share tab and input a name when prompted
Click the "to fill out a form" radio button in the Invite People: se... [More]
Last week I got a new computer (IBM ThinkPad T60p), which means I retired my old ThinkPad T41. Today is the first time that I've tried to logon to my Chase online account to pay my credit card bill, which is due today. I've never had a problem logging on, but today the Chase online banking site has recognized that my computer fingerprint has changed. The hair-pulling experience I'm in the middle of right now has reminded me that it's a fine line we as software developers walk between creating tough-to-crack security while continuing to make sure our software is user friendly. [More]
Numerous bank and credit union website managers have asked me why their website traffic and sales dropped after launching new, improved websites. Numerous factors have contributed to the declindes, but there is one frequent cause that the designers didn't plan for when building the new sites - page renaming without setting up proper redirects. If you’re planning to redesign your credit union or bank's website, you need to understand what this means, why it happens and how you can avoid the problem. [More]
Most search optimization experts know the benefits of including keywords in URLs. But many credit union and bank websites store content in a database and use query string values to pass a record identifier to a single page that displays the content dynamically. The URLs look like http://…/news-display.asp?articleid=7584. Unfortunately, this method does not allow you to show search engines your keywords in the page file name like you could with a static HTML page. There is a solution however, and it’s called URL rewriting. [More]